Terms of Service
1. About These Terms
Thank you for visiting myhavello.com.
These Terms of Service establish the general conditions for accessing and using our online store, viewing products, submitting orders, communicating with our team, and using the services available through the website.
myhavello is operated by Quanzhou Gao Gan Xi Ku Network Technology Co., Ltd., which is responsible for the operation and administration of the online store and its related customer services.
By accessing or using the website, you acknowledge that you have read and understood these Terms. When you place an order, you also agree to comply with the purchasing conditions and policies applicable to that transaction.
These Terms are intended to work together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies published on the website.
Nothing contained in these Terms is intended to take away any consumer rights that cannot legally be excluded.
2. Using the myhavello Website
The website provides customers with an online shopping environment where they can browse seasonal merchandise, review product information, select available items, and submit purchases.
Depending on the functions currently available, the website may provide:
- Product browsing and search functions
- Product descriptions and purchasing information
- Shopping cart functionality
- Online checkout
- Supported payment services
- Order-related communications
- Shipping and tracking information
- Customer support
- Return, refund, and after-sales assistance
Website features, product collections, and available services may change from time to time as the store is updated.
Temporary interruptions may also occur because of maintenance, technical issues, service-provider interruptions, or other operational circumstances.
3. Acceptable Website Use
You agree to use myhavello.com only for legitimate shopping and other lawful purposes.
You must not use the website to:
- Submit fraudulent orders or transactions
- Provide intentionally misleading information
- Use another person's payment method without authorization
- Attempt to access restricted areas or systems
- Circumvent website security measures
- Introduce viruses, malicious code, or harmful software
- Interfere with website operation or availability
- Copy or commercially exploit protected website content without authorization
- Use the website for activities prohibited by applicable law
We may take reasonable steps to protect the website, customers, transactions, and business systems when misuse or suspicious activity is identified.
4. Product Information
We make reasonable efforts to present product information in a clear and useful manner.
Individual listings may contain details such as:
- Product name
- Product description
- Materials or ingredients, where relevant
- Dimensions or quantity
- Available styles or variations
- Product features
- Instructions or recommendations for use
- Product photographs
- Price and availability information
We endeavor to keep this information current. However, minor differences may occur between website images and the physical product because of lighting, screen settings, manufacturing variations, packaging changes, or updated product designs.
Customers should review the information displayed on the applicable product page before completing an order.
If an item received is materially inconsistent with its description, damaged, defective, or otherwise incorrect, please contact our customer service team for assistance.
5. Seasonal and Holiday Products
Because myhavello offers products associated with seasonal and holiday occasions, product availability may be affected by seasonal demand, inventory levels, supplier availability, and fulfillment schedules.
Certain products may only be available for limited periods or in limited quantities.
Seasonal product images may also include decorative settings or presentation elements that are not included with the purchased item unless specifically stated in the product description.
Customers should review the individual product listing carefully to determine what is included with the purchase.
6. Product Availability
Displaying an item on the website does not guarantee that the item will remain available indefinitely.
Inventory may change because of customer demand, supplier availability, stock adjustments, seasonal sales, or fulfillment requirements.
If an item becomes unavailable after an order has been submitted, we will review the situation and contact the customer where appropriate.
Depending on the circumstances, possible solutions may include cancellation, a refund, or another arrangement agreed upon with the customer.
We will not knowingly provide a materially different replacement without the customer's agreement.
7. Account and Customer Information
Certain functions of the website may require customers to provide personal or contact information.
Information may include:
- Full name
- Email address
- Telephone number
- Billing information
- Delivery address
- Order information
Customers are responsible for ensuring that information submitted to us is accurate and sufficiently complete for order processing and delivery.
If you discover that information provided during checkout is incorrect, please contact service@myhavello.com as soon as possible.
We will make reasonable efforts to assist with corrections, although changes may become unavailable once an order has entered fulfillment or shipment processing.
Personal information is handled in accordance with our Privacy Policy.
8. Ordering and Order Acceptance
When you submit an order through the website, you are making a request to purchase the selected products under the conditions presented during checkout.
After submission, an order confirmation may be sent to the email address provided by the customer.
Receipt of an order confirmation does not necessarily mean that every aspect of the order has completed final processing.
Before fulfillment, we may need to verify matters such as:
- Payment authorization
- Product availability
- Delivery eligibility
- Order information
- Transaction security
If an order cannot reasonably be fulfilled after payment has been received, we will contact the customer and arrange an appropriate refund where applicable.
9. Pricing and Promotional Offers
Product prices are displayed in U.S. dollars (USD) unless otherwise stated.
The amount payable for an order may consist of product prices, applicable discounts, shipping charges, taxes, and other costs clearly presented during checkout.
Promotional codes and special offers may have individual requirements, including:
- Minimum purchase thresholds
- Eligible products
- Validity periods
- Usage restrictions
- Customer or order limitations
Customers should review the final order summary before submitting payment.
If a significant pricing or technical error is discovered, we will address the matter in accordance with applicable law and communicate with affected customers when necessary.
10. Payment
Customers may use the payment methods made available during checkout.
The payment options displayed may differ depending on location, transaction circumstances, or the payment providers supported by the website.
Some transactions may be completed through independent payment processors.
Customers confirm that they are authorized to use the payment method selected for the purchase.
For security purposes, please do not send complete card numbers, passwords, authentication codes, or similar confidential financial credentials to our customer service email.
11. Order Preparation
Once payment has been successfully confirmed, orders generally require 1–5 business days for preparation.
This timeframe may include:
- Order verification
- Inventory confirmation
- Item preparation
- Packaging
- Fulfillment coordination
- Shipment arrangements
Business days generally exclude weekends and public holidays.
During periods of unusually high demand, seasonal activity, inventory changes, or logistical disruption, additional processing time may occasionally be required.
Where a material delay occurs, we will make reasonable efforts to provide relevant information to affected customers.
12. Shipping and Delivery
Standard shipping is currently available for eligible delivery addresses within the United States.
The estimated transportation period is generally 10–20 business days after dispatch.
Including normal order preparation, the approximate overall delivery period is 11–25 business days.
These timeframes are estimates and should not be interpreted as guaranteed delivery dates.
Actual delivery may be affected by carrier operations, weather, holidays, transportation conditions, customs procedures where applicable, seasonal demand, or other circumstances outside our reasonable control.
For more information, please refer to our Shipping Policy.
13. Shipping Charges
For eligible U.S. orders, the currently applicable standard shipping arrangement is:
Orders of $36.90 USD or more: $6.99 USD shipping fee.
For purchases below the stated order value, the applicable shipping charge and available shipping method will be displayed during checkout before payment is submitted.
The shipping amount shown in the final checkout summary is the charge applicable to that order.
Any future promotional shipping arrangements will be subject to the terms presented at the time the offer is made.
14. Fulfillment and Shipping Locations
Depending on inventory and fulfillment arrangements, products purchased through myhavello.com may be prepared and dispatched through suppliers, warehouses, or third-party logistics providers.
The location from which an individual order is shipped may therefore differ from the company's registered business address.
We do not represent that every order originates from a warehouse within the United States.
The use of external fulfillment or logistics providers does not prevent customers from contacting myhavello regarding their orders or delivery concerns.
15. Tracking and Delivery Updates
Once an order has been dispatched, customers will generally receive shipment information through the email address associated with the order.
Where tracking is available, the communication may contain:
- Tracking number
- Carrier information
- Shipment status
- Tracking instructions
- Available delivery updates
Carrier systems may require some time before tracking information becomes visible.
If tracking remains unchanged for an unusually long period, customers may contact:
Please include the order number and any tracking information available so that our team can review the shipment.
16. Order Changes and Cancellations
If you need to modify or cancel an order, please contact us as soon as possible.
Cancellation requests may generally be considered within 24 hours of order placement, provided the order has not progressed to a stage where cancellation is no longer reasonably possible.
Requests submitted after packaging, fulfillment, or dispatch may not be able to be accommodated.
If an order has already been shipped, the customer may request an eligible return after delivery in accordance with our Return & Refund Policy.
No cancellation charge will be imposed unless such a charge has been clearly disclosed and is permitted by applicable law.
17. Returns and Refunds
Eligible customers may request a return within 14 calendar days following delivery, subject to the conditions established in our Return & Refund Policy.
For ordinary preference-based returns, products should generally remain unused, unopened, and in their original condition where applicable.
Certain products may be excluded from voluntary returns because of hygiene, safety, or product-specific considerations.
These conditions do not restrict statutory rights relating to products that are defective, damaged, unsafe, incorrectly supplied, or materially different from their description.
Customers should contact service@myhavello.com before sending a product back.
Approved refunds are generally initiated within 5–10 business days after the returned merchandise has been received and reviewed.
The refund will normally be sent through the original payment method.
18. Damaged, Defective, or Incorrect Merchandise
If an item arrives damaged, defective, incomplete, incorrect, or materially inconsistent with its listing, customers should notify us promptly.
To assist with the review, we may request:
- Order number
- Product name
- Explanation of the problem
- Photographs of the item
- Photographs of the packaging, where relevant
After reviewing the circumstances, we may provide a replacement, refund, return arrangement, or another remedy required by applicable law.
Customers will not be required to bear unreasonable costs resulting from an error attributable to our fulfillment process.
19. Customer Responsibilities
Customers are expected to:
- Provide accurate order and delivery information
- Review product details before purchase
- Follow applicable product instructions
- Use payment methods lawfully and with authorization
- Notify us promptly of order problems
- Use the website in accordance with applicable laws
Customers should also retain their order confirmation and other relevant purchase records.
Nothing in this section limits rights granted to customers under mandatory consumer protection laws.
20. Intellectual Property
The website may contain text, photographs, graphics, logos, product presentations, designs, and other materials belonging to or used under authorization by myhavello or relevant rights holders.
These materials may be protected by copyright, trademark, or other intellectual property laws.
Customers may view and use website materials for ordinary personal shopping purposes.
Without appropriate authorization, users may not reproduce, modify, distribute, republish, or commercially exploit protected materials.
21. Third-Party Services
Certain functions supporting the website may be provided by independent service providers.
These may include providers involved in:
- Payment processing
- Website hosting
- Order fulfillment
- Shipping
- Customer communications
- Analytics
- Website security
Third-party providers may operate under their own terms and privacy policies.
Where customers are directed to an external service, they should review that provider's applicable terms before submitting information.
22. Website Availability
We make reasonable efforts to keep myhavello.com operational and accessible.
However, uninterrupted availability cannot always be guaranteed.
Website access or particular functions may occasionally be affected by:
- Scheduled maintenance
- Technical failures
- Internet or network problems
- Service-provider interruptions
- Security incidents
- Other circumstances beyond our reasonable control
We may update, modify, suspend, or discontinue website features when reasonably necessary.
23. Events Outside Our Control
Circumstances outside our reasonable control may affect website operations, order processing, or delivery services.
Examples may include natural disasters, severe weather, transportation interruptions, public emergencies, government measures, technical failures, supply disruptions, and carrier-related delays.
We will make reasonable efforts to minimize the impact of such circumstances and assist affected customers where possible.
Nothing in this provision limits any legal right to a refund or other remedy that cannot lawfully be excluded.
24. Privacy and Personal Information
Information collected through the website may be used for purposes such as processing orders, arranging delivery, communicating with customers, providing after-sales assistance, maintaining transaction security, and meeting legal obligations.
The collection and handling of personal information are described in greater detail in our Privacy Policy.
Privacy-related questions may be directed to:
25. Electronic Communications
When customers place orders or communicate with us electronically, they acknowledge that business communications may be delivered electronically.
These communications may include:
- Order confirmations
- Payment-related notices
- Shipping notifications
- Delivery updates
- Customer service responses
- Return or refund communications
- Important website or service notices
Where promotional communications are provided, applicable consent and unsubscribe requirements will be respected.
26. Limitation of Responsibility
To the extent permitted by applicable law, we will not be liable for losses that are indirect or consequential where such limitations are legally enforceable.
We are not responsible for delays or losses caused exclusively by circumstances beyond our reasonable control, except where applicable law requires otherwise.
Nothing in these Terms excludes or limits liability that cannot legally be excluded, nor does it remove mandatory consumer remedies.
27. Updates to These Terms
We may revise these Terms from time to time to reflect changes in our website, products, services, business operations, or legal requirements.
The revised version will be published on myhavello.com.
Any changes will apply prospectively unless otherwise required by law.
Rights already applicable to completed purchases will not be retroactively removed by a later update.
28. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be applied to the maximum extent permitted by law or treated as severable where necessary.
The remaining provisions will continue to apply to the extent legally permitted.
29. Other Applicable Policies
These Terms should be considered together with the other policies and notices available on myhavello.com.
These may include:
- Terms of Purchase
- Shipping Policy
- Return & Refund Policy
- Privacy Policy
- Other applicable store policies
Where a specific policy contains more detailed provisions concerning a particular service or transaction, that policy should be read together with these Terms.
Mandatory rights provided by applicable law remain unaffected.
30. Company and Contact Information
Brand Name:
myhavello
Legal Company Name:
Quanzhou Gao Gan Xi Ku Network Technology Co., Ltd.
Official Website:
myhavello.com
Registered Business Address:
Room 1213, Lishang Building, No. 2209 Jiangbin South Road, Licheng District, Quanzhou City, Fujian Province, China
Customer Support Email:
service@myhavello.com
Business Phone:
+86 595 2888 0786
Business Relationship:
myhavello is operated by Quanzhou Gao Gan Xi Ku Network Technology Co., Ltd., which is responsible for the management of the website, customer communications, order coordination, fulfillment arrangements, and related online retail services.
31. Contacting Us
If you have questions concerning these Terms, products, orders, payments, delivery, returns, refunds, or other matters relating to myhavello.com, please contact our customer service team.
Email:
service@myhavello.com
Phone:
+86 595 2888 0786
Website:
myhavello.com
When contacting us about an existing order, please provide your order number and a brief description of the matter so that we can review your request efficiently.
32. Our Service Commitment
We aim to maintain a straightforward and customer-friendly online shopping environment by providing accessible product information, clear purchasing conditions, reasonable delivery expectations, and responsive customer assistance.
We appreciate your interest in myhavello and thank you for visiting our store.