Contact Myhavello

How Can We Assist You?

Thank you for visiting myhavello.

We understand that questions can come up before or after placing an order, especially during the busy holiday season. Our customer service team is here to provide assistance with product information, orders, payments, shipping, returns, and other matters related to purchases made through our website.

myhavello is owned and operated by Quanzhou Gao Gan Xi Ku Network Technology Co., Ltd., which is responsible for the operation of myhavello.com, order coordination, customer communications, and related online retail services.

Our goal is to make it easy for customers to find the information they need and receive practical assistance when questions arise.

Before You Contact Us

For product-related questions, please check the individual product page first. Product listings may contain information about available options, specifications, materials, dimensions, colors, and other relevant details.

If your inquiry concerns an existing order, please include your order number in your message. This allows our customer service team to identify the relevant order more efficiently.

For issues involving damaged, incorrect, defective, or incomplete items, photographs of the product and its packaging may be useful when submitting your request.

What Our Support Team Can Help With

Our customer service team can assist with matters such as:

• Product information and availability
• Order confirmation and processing
• Payment and checkout questions
• Shipping methods and delivery information
• Shipment tracking
• Order changes and eligible cancellation requests
• Returns and refunds
• Damaged or incorrect merchandise
• Missing items
• General questions about purchases made through myhavello.com

Please note that requests relating to cancellations, returns, refunds, and other order matters are handled according to the applicable policies published on our website.

Questions About Christmas Orders

We know that many purchases from myhavello may be intended for Christmas celebrations, gifts, parties, or seasonal decorating.

If you are purchasing an item for a particular occasion, we recommend reviewing the product details and estimated delivery information before placing your order.

For questions about an order that has already been placed, please contact us as soon as possible and provide your order number.

Our team will review the available order information and respond according to the applicable store policies.

Contact Details

You can reach the myhavello Customer Support Team using the following information:

Customer Support Email:
service@myhavello.com

Business Phone:
+86 595 2888 0786

Official Website:
myhavello.com

For order-related inquiries, email is generally the most convenient way to provide your order number and supporting information.

Business Information

Brand Name:
myhavello

Legal Company Name:
Quanzhou Gao Gan Xi Ku Network Technology Co., Ltd.

Registered Business Address:
Room 1213, Lishang Building, No. 2209 Jiangbin South Road, Licheng District, Quanzhou City, Fujian Province, China

Customer Support Email:
service@myhavello.com

Business Phone:
+86 595 2888 0786

Official Website:
myhavello.com

Business Ownership

myhavello is owned and operated by Quanzhou Gao Gan Xi Ku Network Technology Co., Ltd.

The company is responsible for the operation of myhavello.com, including website administration, product management, order coordination, customer communication, and related online retail activities.

Returns and Order Issues

If you need assistance with a return, refund, delivery problem, or incorrect item, please contact our customer service team before sending any merchandise back.

Depending on the nature of the request, we may ask for:

• Order number
• Product name
• Description of the issue
• Photographs of the product
• Photographs of the packaging
• Other information reasonably necessary to review the request

Please do not send merchandise to the registered business address unless our customer service team provides specific return instructions.

For complete requirements and procedures, please refer to the applicable Shipping Policy and Return & Refund Policy on myhavello.com.

We're Here to Help

Whether you are preparing for Christmas, looking for a seasonal gift, decorating your home, or following up on an existing order, we are happy to assist with questions related to your purchase.

Thank you for choosing myhavello. We appreciate the opportunity to serve you and hope your holiday shopping experience is simple and enjoyable.