Shipping Policy
At myhavello, we understand that delivery information is an important part of planning a Christmas purchase. Our goal is to provide customers with clear information about order preparation, shipping charges, estimated delivery periods, and shipment tracking.
This Shipping Policy applies to purchases made through myhavello.com and explains the general arrangements used to prepare and deliver orders.
myhavello is owned and operated by Quanzhou Gao Gan Xi Ku Network Technology Co., Ltd., the legal business entity responsible for operating the website, coordinating orders, arranging fulfillment, and providing customer support.
Please review this policy before completing your purchase.
1. Processing Your Order
Once payment has been successfully confirmed, an order will normally require 1–5 business days to be prepared for shipment.
During the preparation period, the order may go through several steps, including payment verification, inventory confirmation, product preparation, packaging, and handover to a suitable logistics provider.
Business days generally exclude Saturdays, Sundays, and public holidays.
During busy Christmas periods, promotional campaigns, inventory changes, or other circumstances affecting fulfillment, preparation may occasionally require additional time.
If a substantial delay affects an order, we will make reasonable efforts to provide relevant information to the customer.
2. Available Delivery Area
At present, myhavello provides standard shipping to eligible addresses within the United States.
Whether an order can be delivered may depend on the destination, the particular product, carrier coverage, applicable shipping restrictions, and the fulfillment arrangement used for the order.
Some addresses may have limited or unavailable delivery services.
If an order cannot reasonably be delivered to the address supplied during checkout, our customer service team may contact the customer to discuss possible options, which may include cancellation and a refund where appropriate.
3. Shipping Charges
The shipping cost applicable to an order is determined by the delivery destination, order conditions, and shipping service available during checkout.
For eligible U.S. orders, our current standard shipping arrangement is:
Orders of $36.90 USD or more:
Shipping fee of $6.99 USD
Orders below $36.90 USD:
The applicable shipping cost and available shipping methods will be displayed during checkout before payment is submitted.
The amount presented at checkout is the shipping charge applicable to the order at that time.
If we introduce a temporary shipping promotion or change our shipping rates in the future, the applicable terms will be shown when the offer is available.
4. Estimated Delivery Schedule
The expected delivery period includes both order preparation and transportation.
Order preparation: 1–5 business days
Shipping transit: approximately 10–20 business days after dispatch
Estimated overall timeframe: approximately 11–25 business days
These periods are estimates provided to help customers plan their purchases. They are not guaranteed delivery dates.
Actual arrival times can be influenced by carrier schedules, holidays, severe weather, transportation interruptions, seasonal shipping volumes, local delivery conditions, and other circumstances outside our reasonable control.
Customers purchasing Christmas gifts or seasonal items are encouraged to consider the estimated timeframe when deciding when to place an order.
5. Fulfillment and Shipping Locations
The location from which an order is shipped may vary.
Depending on product availability, inventory arrangements, destination, and fulfillment requirements, orders may be prepared through our own arrangements, suppliers, warehouses, or third-party logistics providers.
For this reason, the location shown as the shipping origin may not be the same as the registered business address of Quanzhou Gao Gan Xi Ku Network Technology Co., Ltd.
Orders are not necessarily dispatched from a warehouse located in the United States.
Regardless of where a particular package is fulfilled, customers can contact myhavello directly regarding questions about their shipment.
6. Shipment Confirmation
After an order has been handed over for shipment, a shipping notification will generally be sent to the email address provided during checkout.
Where tracking is available, the notification may contain information such as:
- Tracking number
- Carrier name
- Tracking instructions
- Current shipment status
- Available delivery updates
A tracking number may not show movement immediately after it is issued.
In some cases, the carrier requires additional time to scan and register the shipment before tracking information becomes visible.
If tracking remains inactive or unchanged for an unusually long period, please contact:
Please include your order number and any tracking information available to you.
7. Delayed Deliveries
Estimated delivery periods are provided as guidance, but circumstances can sometimes cause a shipment to take longer than expected.
If your order has not arrived within the estimated delivery period, please contact our customer service team so that we can review the available information.
For an efficient review, please provide:
- Order number
- Delivery address
- Tracking number, if available
- A description of the delivery issue
We may review the shipment with the relevant logistics provider when necessary.
If an order is determined to be significantly delayed or otherwise undeliverable, we will assess the circumstances and provide an appropriate resolution in accordance with applicable requirements.
The fact that a package has already been transferred to a carrier does not by itself prevent us from reviewing a legitimate delivery concern.
8. Lost Shipments
If your package appears to have been lost while in transit, please contact us as soon as reasonably possible.
We may communicate with the relevant carrier or fulfillment partner to investigate the shipment.
Depending on the circumstances and the outcome of the investigation, a resolution may include:
- Sending a replacement
- Issuing an eligible refund
- Providing another reasonable solution
Customers are not automatically considered responsible for every shipment that becomes lost after dispatch.
For assistance, contact:
Please provide your order number and available tracking information.
9. Package Showing as Delivered
Sometimes a carrier's tracking system may indicate that a package has been delivered even though the recipient has not located it.
Before contacting us, please check:
- Your front door or normal delivery area
- Mailbox or parcel locker
- Building reception or mailroom
- With other members of your household
- Nearby locations where the carrier may have left the package
- With neighbors where appropriate
- Delivery notes or instructions provided by the carrier
If the package cannot be located after these checks, contact myhavello Customer Support.
Email: service@myhavello.com
Please include your order number and tracking details.
We will review the information available and assist with the matter where appropriate.
A tracking status showing “Delivered” does not automatically prevent us from reviewing a legitimate missing-package report.
10. Changing a Delivery Address
Customers should carefully check their delivery details before submitting an order.
If you notice an error after placing your order, contact us immediately.
Please provide:
- Order number
- Recipient name
- Corrected delivery address
- Contact information
We will make reasonable efforts to correct an address before fulfillment or dispatch.
However, once an order has entered fulfillment or has been handed to the carrier, an address change may no longer be possible.
If a shipment has already left our fulfillment process, any address adjustment will depend on the carrier's available services and cannot be guaranteed.
11. Incorrect or Missing Address Information
Customers are responsible for providing complete and accurate delivery details at checkout.
Please check the following before submitting your order:
- Full recipient name
- Street address
- Apartment, suite, or unit number where applicable
- City
- State
- ZIP code
- Telephone number
Incomplete or inaccurate information can contribute to delivery delays, unsuccessful delivery attempts, or the need for additional arrangements.
If a delivery problem results from incorrect information entered by the customer, we will review the circumstances and explain the available options before any additional cost is accepted.
Nothing in this section is intended to restrict any consumer rights or remedies that cannot legally be excluded.
12. Failed Delivery
A carrier may occasionally be unable to complete a delivery.
Possible circumstances can include:
- Incomplete or incorrect address information
- Restricted access to the delivery location
- Unclaimed packages
- Carrier delivery restrictions
- Repeated unsuccessful delivery attempts
If the carrier returns a package to a fulfillment facility, we will review the available information and contact the customer where appropriate.
Depending on the situation, possible solutions may include reshipment, an eligible refund, or another reasonable arrangement.
If additional shipping costs may apply to a proposed solution, those costs will be communicated before the customer agrees to the arrangement.
13. Shipping and Returns
Shipping-related concerns and product returns are handled together with our Return & Refund Policy and applicable consumer protection requirements.
For eligible voluntary returns based on customer preference, the customer may be responsible for return shipping costs where those costs are properly disclosed.
If an item arrives damaged, defective, incorrect, or materially different from its description because of an issue attributable to the product or our fulfillment process, we will review the situation and provide an appropriate remedy without imposing unreasonable costs resulting from our error.
Customers should contact us before sending any product back.
Please do not send returned merchandise to our registered business address unless our customer service team specifically provides that instruction.
For return-related assistance:
14. Contacting Customer Service
For questions concerning shipping costs, order preparation, estimated delivery periods, tracking information, delayed packages, or other delivery concerns, please contact us.
Customer Support Email:
service@myhavello.com
Business Phone:
+86 595 2888 0786
Official Website:
myhavello.com
When contacting us about an existing order, including your order number will help our team locate the relevant purchase more efficiently.
15. Company Information
Brand Name:
myhavello
Legal Company Name:
Quanzhou Gao Gan Xi Ku Network Technology Co., Ltd.
Official Website:
myhavello.com
Registered Business Address:
Room 1213, Lishang Building, No. 2209 Jiangbin South Road, Licheng District, Quanzhou City, Fujian Province, China
Customer Support Email:
service@myhavello.com
Business Phone:
+86 595 2888 0786
Business Ownership
myhavello is owned and operated by Quanzhou Gao Gan Xi Ku Network Technology Co., Ltd.
The company is responsible for managing myhavello.com, coordinating customer orders, arranging fulfillment services, handling customer communications, and providing related online retail services.
Our Delivery Commitment
We want customers to have a clear understanding of how their orders are prepared, shipped, and tracked.
By providing shipping costs and estimated delivery periods before purchase, we aim to make it easier for customers to plan their Christmas and holiday shopping.
If an unexpected delivery issue occurs, our customer support team will review the available information and assist with the next appropriate step.
Thank you for choosing myhavello for your holiday shopping.