Terms of Purchase
1. About These Purchase Terms
Thank you for visiting myhavello.
These Terms of Purchase establish the general conditions that apply when you order products through myhavello.com. They cover important matters such as product information, order submission, payment, shipping, cancellations, returns, refunds, exchanges, and customer responsibilities.
The website and related retail activities are operated by Quanzhou Gao Gan Xi Ku Network Technology Co., Ltd.
When you submit and complete an order, you acknowledge that you have reviewed and accepted these Terms of Purchase together with other applicable policies published on our website, including our Shipping Policy, Return & Refund Policy, and Privacy Policy.
Nothing in these terms is intended to take away any rights that cannot legally be excluded under applicable consumer protection laws.
2. Reviewing Information Before Purchase
Before completing checkout, customers should carefully review the information associated with their selected products and order.
This may include:
- Product title and description
- Product photographs and available variations
- Quantity and product specifications
- Applicable prices and discounts
- Shipping charges
- Estimated delivery timeframe
- Billing information
- Shipping and recipient details
- Final amount payable
Product information is provided to assist customers in making purchasing decisions. Customers should also review any applicable product instructions, warnings, or other information provided on the product page or packaging.
By submitting an order, you confirm that the information entered during checkout is accurate and that you are authorized to use the selected payment method.
3. Information Required for an Order
Certain information is necessary for us to process and deliver an order.
Depending on the transaction, this may include your:
- Full name
- Email address
- Telephone number
- Billing information
- Delivery address
- Recipient information
- Other information reasonably required for fulfillment
Customers are responsible for ensuring that submitted information is complete and accurate.
If an address or contact detail is incorrect, please contact service@myhavello.com as soon as possible.
We will make reasonable efforts to assist with corrections before fulfillment or dispatch, but an amendment cannot always be guaranteed once an order has progressed through the fulfillment process.
Personal information is handled in accordance with our Privacy Policy.
4. Submitting and Confirming an Order
After checkout is completed, an order confirmation will generally be sent to the email address provided by the customer.
Receiving an order confirmation means that the order request has been received. It does not prevent us from carrying out reasonable checks before fulfillment.
Before an order is prepared, we may review matters such as:
- Payment authorization
- Product availability
- Shipping eligibility
- Order information
- Transaction security
In limited circumstances, an order may need to be canceled or adjusted.
This may happen, for example, if:
- A product is unavailable
- Payment cannot be successfully authorized
- A significant technical or pricing error has occurred
- The destination cannot be served
- Additional transaction verification is reasonably required
If payment has already been collected and we are unable to fulfill the order, an appropriate refund will generally be issued to the original payment method.
We will not knowingly substitute an ordered product with a materially different product without the customer's agreement.
5. Product Descriptions and Images
We make reasonable efforts to present useful and accurate information about products offered through myhavello.com.
Product pages may contain descriptions, photographs, specifications, dimensions, variations, instructions, and other relevant information.
Minor differences between product photographs and the physical item may occur because of lighting, screen settings, manufacturing updates, packaging changes, or similar circumstances.
Customers should review the information supplied with the product before use, including applicable instructions and warnings.
If an item is materially inconsistent with its description or has a product-related defect, please contact our customer support team so that the matter can be reviewed.
6. Product Use and Personal Considerations
Products may be used or experienced differently by different customers.
Before purchasing or using a product, customers should consider the product information, intended use, instructions, warnings, and any other information provided on the website or packaging.
Where appropriate, customers should follow the manufacturer's recommended instructions.
If a product causes unexpected discomfort or another adverse reaction, discontinue use and seek suitable professional advice where necessary.
Information provided through our website is intended for general consumer information and should not be treated as professional medical advice.
These general considerations do not affect statutory rights relating to products that are defective, unsafe, incorrectly supplied, or materially different from their description.
7. Prices and Promotional Offers
Unless otherwise stated, prices displayed on myhavello.com are shown in U.S. dollars (USD).
The amount payable at checkout may consist of:
- Product price
- Applicable discount
- Shipping charge
- Applicable taxes or other charges disclosed at checkout
Promotional codes, discounts, and special offers may have individual conditions.
These conditions may include:
- Expiration dates
- Eligible products
- Minimum order values
- Quantity limitations
- One-time-use restrictions
- Other stated requirements
Customers should confirm that any promotional discount has been correctly applied before completing payment.
Product prices may be updated from time to time. Such changes will not alter the price of an order that has already been accepted and completed, except where correction is permitted or required by applicable law.
If a substantial pricing or technical error affects an order, we will take reasonable steps to contact the affected customer and explain the available options.
8. Payment
Payment methods available to customers are displayed during the checkout process.
The payment options offered may vary depending on location, payment provider, transaction conditions, or other operational factors.
Certain payments may be processed by independent payment service providers.
By submitting payment, you confirm that you are authorized to use the selected payment method.
For security purposes, customers should not send complete card numbers, security codes, account passwords, or similar sensitive financial credentials through customer service email.
Information relating to payment processing and personal data is handled in accordance with our applicable privacy practices.
9. Order Preparation
Once payment has been successfully confirmed, orders generally require 1–5 business days for processing and preparation.
Order preparation may involve:
- Reviewing the submitted order
- Confirming inventory
- Preparing products
- Packaging merchandise
- Preparing shipping documentation
- Coordinating with fulfillment or logistics providers
Business days generally exclude weekends and public holidays.
During periods of unusually high demand, promotional activity, inventory changes, or unexpected operational circumstances, processing may require additional time.
Where a material processing delay occurs, we will make reasonable efforts to provide relevant information to the affected customer.
10. Shipping and Delivery
myhavello currently provides standard shipping to eligible delivery addresses within the United States.
The usual estimated transportation period is 10–20 business days after dispatch.
Taking normal processing time into account, the estimated overall delivery period is approximately 11–25 business days from payment confirmation.
These timeframes are estimates only and should not be interpreted as guaranteed delivery dates.
Delivery may be affected by factors such as:
- Carrier operating schedules
- Weather
- Public holidays
- Transportation interruptions
- Seasonal demand
- Customs procedures where applicable
- Local delivery conditions
- Other circumstances outside our reasonable control
Orders may be fulfilled through warehouses, suppliers, or third-party logistics facilities. Accordingly, the dispatch location may differ from the company's registered business address.
For additional information, customers should refer to our Shipping Policy.
11. Shipping Fees
For eligible orders delivered within the United States, the currently applicable standard shipping arrangement is:
Standard Shipping
Orders of $36.90 USD or more: $6.99 USD shipping fee
Orders below $36.90 USD: applicable shipping options and charges will be displayed during checkout before payment is completed.
The shipping amount presented at checkout is the applicable charge for that order.
Any promotional shipping offer, discounted rate, or future shipping adjustment will be subject to the conditions communicated at the time of purchase.
12. Tracking and Shipping Notifications
After an order has been dispatched, customers will generally receive shipping information by email.
Where tracking is available, the notification may contain:
- Tracking number
- Carrier information
- Shipment status
- Tracking instructions
- Available delivery updates
Tracking details may take some time to become active after the parcel enters the carrier's system.
If there has been no meaningful tracking update for an extended period, customers may contact service@myhavello.com with their order number and available tracking information.
Our customer service team will review the information and assist where appropriate.
13. Delivery Issues
Customers should contact us if an order appears to be substantially delayed, cannot be located, or has another significant delivery problem.
Please provide:
- Order number
- Tracking number, if available
- Delivery address
- Description of the problem
We may communicate with the relevant logistics provider to investigate the shipment.
Depending on the circumstances, a reasonable resolution may include a replacement, refund, or another remedy available under applicable law.
A carrier's tracking status alone does not automatically prevent us from reviewing a genuine delivery complaint.
14. Changes to an Existing Order
If you need to change information submitted with an order, please contact us as quickly as possible.
Depending on the status of the order, we may be able to assist with:
- Address corrections
- Product changes
- Quantity adjustments
- Other reasonable order amendments
Once an order has entered packaging, fulfillment, or dispatch, modifications may no longer be possible.
To request an amendment, contact:
Please include your order number and clearly explain the requested change.
We will review the request based on the current status of the order.
15. Order Cancellation
Customers who no longer wish to proceed with an order should contact us promptly.
A cancellation request may be submitted within 24 hours after the order is placed, provided the order has not already progressed to a stage where cancellation is no longer reasonably possible.
Once preparation, packaging, fulfillment, or dispatch has begun, cancellation may no longer be available.
If an order has already been shipped, customers may instead request an eligible return after delivery in accordance with our Return & Refund Policy.
Cancellation requests should be sent to:
Please include the order number and relevant customer information.
No undisclosed cancellation fee will be charged.
16. Returns, Refunds, and Exchanges
Eligible products may generally be returned within 14 calendar days after delivery, subject to the conditions contained in our Return & Refund Policy.
For voluntary returns based on personal preference, products should generally remain unused, unopened where applicable, and in their original condition.
Certain opened or used personal-care products may not qualify for voluntary returns where hygiene or other applicable restrictions permit such exclusion.
These conditions do not limit legal rights concerning products that are defective, damaged, unsafe, incorrectly supplied, or materially different from their description.
Customers should contact service@myhavello.com before sending a product back.
Once an eligible return has been approved, our team will provide the appropriate return instructions and destination.
Approved refunds will generally be initiated within 5–10 business days after the returned product has been received and reviewed.
Refunds are normally sent to the original payment method.
The time required for the refund to appear may depend on the relevant bank, card issuer, or payment provider.
Exchange or replacement requests are subject to product availability and the circumstances of the request.
For voluntary returns, customers are generally responsible for applicable return shipping costs.
Where an item is damaged, defective, incorrect, or materially different from its description because of an issue attributable to the product or our fulfillment process, we will provide an appropriate remedy without imposing unreasonable additional costs on the customer.
17. Damaged or Incorrect Merchandise
If an order arrives with a damaged, defective, missing, incomplete, or incorrect item, please contact us as soon as reasonably possible.
For investigation purposes, please provide:
- Order number
- Product name
- Description of the issue
- Relevant photographs or videos, where available
Our team will assess the information and determine an appropriate resolution.
Depending on the circumstances, this may involve:
- Replacement
- Refund
- Approved return
- Another appropriate remedy under applicable law
Customers will not be required to bear unreasonable costs resulting directly from an error in our fulfillment process.
18. Customer Responsibilities
Customers are expected to take reasonable care when using our website and placing orders.
This includes:
- Providing accurate contact and delivery information
- Reviewing product details before purchase
- Checking the final order total before payment
- Following applicable product instructions
- Using a valid and authorized payment method
- Contacting us promptly when an order problem is discovered
- Using the website in accordance with applicable laws
Customers should retain order confirmations, receipts, and other relevant purchase records.
These responsibilities do not restrict rights granted under applicable consumer protection laws.
19. Appropriate Use of the Website
Customers must use myhavello.com in a lawful and reasonable manner.
Unauthorized attempts to interfere with website functionality, gain access to restricted systems, conduct fraudulent transactions, introduce malicious code, or otherwise compromise the security of the website are prohibited.
We may take reasonable measures to protect our website, customers, transactions, and business systems against misuse or fraudulent activity.
20. Third-Party Services
Certain services supporting our store may be provided by independent third parties.
These may include:
- Payment processors
- Shipping carriers
- Fulfillment providers
- Website hosting services
- Security services
- Communication providers
- Other operational service providers
Third-party providers may operate under their own terms and privacy notices.
Where third-party services are involved in fulfilling an order, we will continue to handle our obligations to customers in accordance with applicable law.
21. Circumstances Affecting Service
Occasionally, events outside our reasonable control may affect website availability, order preparation, payment processing, or delivery.
Examples may include:
- Severe weather
- Transportation interruptions
- Technical problems
- Supply shortages
- Logistics disruptions
- Public holidays
- Other unforeseen operational circumstances
When reasonably possible, we will take appropriate steps to minimize disruption and provide affected customers with relevant information.
Nothing in this section is intended to exclude any mandatory consumer rights or remedies.
22. Customer Information and Privacy
Information provided during checkout or customer communications may be used as reasonably necessary to process orders, arrange delivery, provide support, maintain transaction records, prevent fraud, and meet applicable legal obligations.
Additional information regarding the collection, use, retention, and protection of personal information is provided in our Privacy Policy.
Privacy-related questions may be directed to:
23. Updates to These Terms
We may revise these Terms of Purchase from time to time to reflect changes in our store, purchasing procedures, services, or legal requirements.
The latest version will be made available on myhavello.com.
Any update will apply according to its stated effective date and will not retroactively remove rights that customers have already obtained in connection with completed purchases.
Customers are encouraged to review the current version before placing a new order.
24. Company Information
Brand Name:
myhavello
Legal Company Name:
Quanzhou Gao Gan Xi Ku Network Technology Co., Ltd.
Official Website:
myhavello.com
Registered Business Address:
Room 1213, Lishang Building, No. 2209 Jiangbin South Road, Licheng District, Quanzhou City, Fujian Province, China
Customer Support Email:
service@myhavello.com
Business Phone:
+86 595 2888 0786
Business Relationship:
myhavello is operated by Quanzhou Gao Gan Xi Ku Network Technology Co., Ltd.
The company is responsible for the operation of the online store, order coordination, customer communications, fulfillment arrangements, and related services provided through myhavello.com.
25. Contact Us
If you have questions about these Terms of Purchase, an existing order, payment, shipping, cancellation, returns, refunds, or exchanges, our customer service team can be contacted using the information below.
Email:
service@myhavello.com
Phone:
+86 595 2888 0786
Website:
myhavello.com
When contacting us about an existing purchase, please include your order number whenever possible so that we can locate the relevant order and respond more efficiently.
We aim to provide customers with understandable purchasing information, reasonable order procedures, and accessible assistance throughout the shopping and after-sales process.
Thank you for choosing myhavello.