Privacy Policy
Your Privacy Matters to Us
At myhavello, we recognize that privacy is an important part of a reliable online shopping experience. This Privacy Policy explains how information may be collected and used when you visit myhavello.com, browse our Christmas and holiday collections, place an order, or communicate with our customer service team.
myhavello.com is owned and operated by Quanzhou Gao Gan Xi Ku Network Technology Co., Ltd., which manages the website, customer orders, communications, and related online retail activities.
By using our website, you acknowledge that information may be handled as described in this Privacy Policy.
1. Information We May Receive
The type of information associated with you may depend on how you interact with our website.
Information You Provide
When you purchase a product, contact us, or otherwise interact with our store, we may receive information such as your:
- Name
- Email address
- Telephone number
- Billing information
- Shipping address
- Order information
- Other details you voluntarily provide
We use this information primarily to communicate with you and provide the services associated with your purchase.
Order Information
When you place an order, we may process information connected with that transaction, including your order number, products purchased, order status, shipping details, tracking information, and return or refund records.
Technical Information
Certain information may be collected automatically when you access our website. Depending on the technologies used by the website and service providers, this may include information such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Website interactions
- General technical information
This information may help us maintain website functionality, security, and performance.
Communications With Us
If you contact myhavello by email or another available support channel, we may retain the information contained in your communication so that we can respond to your request and maintain an appropriate record of customer service interactions.
Payment Information
Payments may be completed through third-party payment providers.
These providers may collect and process the payment information required to authorize and complete your transaction. We may receive information such as payment status, transaction references, or confirmation details.
We do not intentionally store complete payment card numbers on our own customer support systems.
2. How Information Is Used
Information may be used when reasonably necessary to operate myhavello.com and provide services associated with customer purchases.
This may include:
- Processing and fulfilling orders
- Confirming transactions
- Arranging shipment and delivery
- Providing tracking information
- Responding to customer inquiries
- Processing eligible cancellations
- Managing returns and refunds
- Investigating delivery or product issues
- Maintaining website functionality
- Protecting website and transaction security
- Detecting potentially unauthorized or fraudulent activity
- Maintaining business and transaction records
- Meeting applicable legal and regulatory obligations
- Improving the shopping experience
We seek to use information only for legitimate business purposes connected with operating our online store or as otherwise permitted by applicable law.
3. Information Concerning Gift Recipients
Some customers may purchase Christmas or holiday products for another person.
When placing a gift order, you may provide information belonging to the intended recipient, such as a name, delivery address, or telephone number.
If you provide another person's information, you should have an appropriate basis or permission to provide that information.
Recipient information may be used to fulfill the relevant order, arrange delivery, and address issues relating to that shipment.
4. Cookies and Similar Technologies
myhavello.com may use cookies and related technologies to support website functions and understand how visitors interact with the store.
These technologies may assist with:
- Shopping cart functions
- Checkout operations
- Website preferences
- Customer account functions, where available
- Website performance
- Traffic analysis
- Security
- Fraud prevention
- Measuring advertising or promotional activity where applicable
Some cookies or similar technologies may be provided by our ecommerce platform or authorized third-party service providers.
You may be able to control certain cookies through your browser or other privacy settings.
Please note that disabling essential cookies may interfere with shopping cart, checkout, or other important website functions.
Where applicable law requires consent for certain nonessential technologies, the relevant consent requirements will be followed.
5. Payments and Third-Party Payment Services
When you purchase products through myhavello.com, payment processing may be performed by independent payment service providers.
These providers may process information needed to authenticate and complete your transaction.
Information that may be available to us can include:
- Transaction reference
- Payment status
- Billing information
- Refund status
- Payment-related order records
Third-party payment providers may have their own privacy policies and security procedures.
For security reasons, please do not send full card numbers, passwords, verification codes, or other sensitive financial credentials to us by email.
6. Service Providers and Information Sharing
Operating an online store may require us to work with external companies that provide specific services.
Where reasonably necessary, relevant information may be shared with service providers such as:
- Ecommerce and website platforms
- Payment providers
- Shipping and delivery companies
- Warehousing or fulfillment providers
- Website hosting services
- Customer service platforms
- Analytics providers
- Advertising or marketing providers, where applicable
- Security and fraud prevention services
- Professional advisers
- Government agencies or authorities when legally required
The information provided will depend on the service involved.
We do not provide customer information to unrelated parties for unrestricted use.
Information may also be disclosed when reasonably necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address security or fraud concerns.
7. Promotional Messages
Where permitted by applicable law, myhavello may use customer contact information to send information about seasonal products, promotions, special offers, or other store updates.
If you receive promotional emails, you may generally stop receiving them by using the unsubscribe option included in the relevant message.
Opting out of promotional communications does not prevent us from sending necessary service-related messages.
These may include:
- Order confirmations
- Payment notifications
- Shipping updates
- Delivery information
- Refund communications
- Responses to customer service inquiries
8. Information Security
We take reasonable steps to protect information handled through our store from unauthorized access, misuse, alteration, disclosure, or loss.
Depending on the circumstances, safeguards may include access controls, platform security features, and procedures designed to limit access to customer information.
However, no online service or electronic storage method can guarantee complete security.
Customers should also take reasonable precautions, including protecting account credentials and avoiding the transmission of sensitive financial information through ordinary email.
9. Information Retention
We may retain information for as long as reasonably necessary for the purposes described in this policy.
Retention periods can vary depending on factors such as:
- Order fulfillment
- Customer service
- Returns and refunds
- Accounting requirements
- Tax obligations
- Legal requirements
- Fraud prevention
- Security
- Dispute resolution
When information is no longer required for a legitimate purpose, we may delete, anonymize, or otherwise securely manage it, subject to applicable legal or regulatory retention requirements.
10. Privacy Rights and Choices
Depending on your location and applicable privacy legislation, you may have certain rights regarding personal information.
These may include the ability to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion where legally available
- Ask about how your information is processed
- Object to or request restrictions on certain processing
- Withdraw consent where consent is the legal basis for processing
- Exercise applicable choices concerning marketing or targeted advertising
Certain rights may be subject to legal limitations, identity verification, or other applicable requirements.
For privacy-related requests, please contact:
We will review applicable requests and respond in accordance with the laws that apply to the request.
11. International Processing
Quanzhou Gao Gan Xi Ku Network Technology Co., Ltd. operates myhavello.com from China while the store may serve customers in other countries.
As part of operating an international online store, information may be processed or accessed in countries other than the country where a customer lives.
For example, ecommerce platforms, payment providers, shipping services, technology providers, or customer support systems may operate in different jurisdictions.
Where applicable law requires safeguards for international transfers of personal information, appropriate measures will be taken as required.
12. Children's Privacy
Our store is intended for customers who are legally able to make purchases.
We do not knowingly seek to collect personal information directly from children in circumstances that would violate applicable privacy laws.
If you believe that a child has submitted personal information to us inappropriately, please contact service@myhavello.com.
We will review the matter and take appropriate steps where required by applicable law.
13. Third-Party Websites
Our website may provide access to or links involving external services, including payment providers, shipping services, or other third-party websites.
These services operate independently and may have their own privacy practices and policies.
We do not control the privacy practices of third-party websites that we do not operate.
Customers should review the privacy information provided by those services before submitting personal information through them.
14. Updates to This Policy
Our business, website features, technology providers, and legal obligations may change over time.
For this reason, we may update this Privacy Policy when necessary.
Any revised version will be published on this page. The updated policy will apply from the date it becomes effective unless otherwise stated.
We recommend checking this page periodically if you would like to remain informed about how information is handled.
15. Privacy Contact and Business Information
If you have questions about this Privacy Policy, personal information, or a privacy-related request, you may contact us using the details below.
Brand Name:
myhavello
Legal Company Name:
Quanzhou Gao Gan Xi Ku Network Technology Co., Ltd.
Official Website:
myhavello.com
Registered Business Address:
Room 1213, Lishang Building, No. 2209 Jiangbin South Road, Licheng District, Quanzhou City, Fujian Province, China
Customer Support Email:
service@myhavello.com
Business Phone:
+86 595 2888 0786
Business Ownership
myhavello.com is owned and operated by Quanzhou Gao Gan Xi Ku Network Technology Co., Ltd.
The company is responsible for the operation of the website, including website administration, product management, order coordination, customer communications, and related online retail services.
Our Commitment to Privacy
We understand that customers place trust in us when they provide information while shopping online.
At myhavello, we aim to handle customer information responsibly, use it for legitimate business purposes, and provide clear information about the way our online store operates.
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us at service@myhavello.com.